Customer Service

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Coolerguys Terms and Conditions Address CoolPC, Inc DBA Coolerguys.com 11630 Slater Ave Suite 6 Kirkland, WA 98034 Operation Hours M-F 9:00am - 5:00pm PST For a list of common problems and answers check out our Frequently Asked Questions before contacting us. Questions: Please contact us Here Payment methods accepted Credit Cards: We accept Visa, MasterCard and American Express. All Credit Cards orders are verified for fraud. Delivery to an address different from the Card holder's billing address must be approved in advance and might cause delay or cancellation of the shipment. There are no surcharges for the use of credit cards. Paypal: We accept Verified and Confirmed Paypal only Cash: For will call customers we do accept cash Note: International or Non-US bank issued Credit cards will be accepted at our discretion. Domestic Shipping Information US and Canadian customers *Most orders are processed within 24 hours and are checked frequently Monday - Friday. Orders that placed by 2:00PM PST are usually filled the same day. Some items may contain language with additional processing times. You will be contacted if any items you ordered are no longer in stock. If you need a later time for shipment place your request in the comment section of the of USPS: We offer USPS First-Class and Priority shipping options, please be aware that USPS does not have the same tracking as UPS and is not real time, it is a delivery confirmation and will only show when the shipment was generated and delivered. Orders selected to ship via USPS services may ship via UPS Ground if USPS is not available for the product or shipping location Verification: Orders shipped to an address not listed with credit card company may be delayed subject to verification. PayPal payments must be confirmed and shipping address verified Shipping Times: UPS Map of Times in Transit Click here First-Class mail can take 2-7 business days and Priority Mail usually takes 2-4 business days. Canadian Customers: Orders